Shipping policy

At Emirigo, we are committed to making your shopping experience simple, reliable, and convenient. We deliver orders across the United Arab Emirates and work with trusted delivery partners to get your purchases to you safely and on time.

1. Delivery Locations

We currently deliver across the United Arab Emirates, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Umm Al Quwain
  • Ras Al Khaimah
  • Fujairah
  • Other serviceable areas within the UAE

Some remote or restricted areas may have different delivery times or may not be serviceable.

2. Processing Time

Orders are usually processed and prepared for shipment within 1–2 business days after payment confirmation.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.

3. Delivery Time

Our estimated delivery time within the UAE is:

Standard Delivery: 2–5 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your order.

From time to time, Emirigo may offer free shipping promotions or other delivery offers. Any applicable promotion will be clearly displayed on our website.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation message containing your tracking information.

You can use the tracking details to follow the progress of your delivery.

If you have not received tracking information within a reasonable period, please contact our customer support team.

6. Delivery Attempts

Our delivery partner may contact you by phone or message before attempting delivery.

Please ensure that the phone number and delivery address provided during checkout are accurate and accessible.

If you are unavailable when delivery is attempted, the courier may arrange another delivery attempt or contact you to coordinate a suitable time.

Additional delivery attempts may be subject to the courier's policies.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered because of an incorrect or incomplete address, Emirigo may contact you to obtain the correct information.

Any additional delivery charges resulting from an incorrect address may be the customer's responsibility.

8. Delayed or Lost Orders

While we do our best to ensure timely delivery, occasional delays may occur due to circumstances outside our control, including:

  • Severe weather
  • Public holidays
  • Courier delays
  • Incorrect or incomplete delivery information
  • High order volumes
  • Unexpected operational disruptions

If your order appears to be significantly delayed or has not arrived within the expected timeframe, please contact us and we will assist you in checking its status with the delivery partner.

9. Damaged Packages

Please inspect your package when it arrives.

If your order appears to be damaged, opened, or tampered with, please contact us as soon as possible and provide photographs of the package and the product.

We will review the issue and assist you according to our return and refund policy.

10. Cash on Delivery

If Cash on Delivery (COD) is available for your order, the applicable payment and delivery conditions will be displayed during checkout.

COD availability may vary depending on the delivery location and order.

11. Contact Us

If you have any questions about your order or delivery, please contact the Emirigo support team.

Email: connectbusinessessentials@gmail.com

Phone/WhatsApp: 03215442497
We are always happy to help.

Thank you for shopping with Emirigo!